COVID-19 Policy

This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

Adhering to guidelines

I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;
  • think about who could be at risk;
  • decide how likely it is that someone could be exposed; and to
  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing any of my clients, I will be:

  • Monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.
  • Contacting clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self-isolate.
  • Asking clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.
  • Refusing to treat clients who arrive with any coronavirus symptoms
  • Using an infrared thermometer to monitor client temperatures.
  • Enhanced cleaning and hygiene measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular hand washing and sanitising.

Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

Maintaining social distancing

While many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

Cancellations policy

If a treatment is cancelled or deferred at short notice because my client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

For more information feel free to contact me.

Terms and Conditions

Initial Consultation

During your first treatment, a full consultation will be completed to understand your lifestyle, medical and personal details. Any contraindications will be assessed and any treatments adapted accordingly. For a Sports Massage both a postural assessment and further testing will be conducted to understand the current range of movement to understand which muscles need to be addressed, so a specific treatment plan can be devised.

Aftercare advice will be given to help prolong the positive effects of the massage. Stretches may be advised to help the muscle recover and improve. Further aftercare is available on this website.

Cancellation Policy

Please give 24 hours’ notice if you need to reschedule or cancel your appointment. Cancellations within 24 hours will incur a 50% treatment charge.

Gift Vouchers

FHT Approved gift vouchers are available and can be purchased in any denomination. Vouchers can also be purchased online.
Expiry dates apply. Cancellation charges apply.

Data Protection

All the information captured during the consultation is stored according to the Data Protection Act 1998. Information will not be passed on to any third parties.